Terms & Conditions Of Service For Ace Aerials



Ace Aerials endeavour to make certain all details and also images offered on our web site are appropriate as well as factual at the time of inclusion, however do not accept any type of responsibility if trusted.

Free Home Survey & Specialist Advice

Our totally free survey check is absolutely free quotations for new TV, as well as satellite installations only. If you have an existing system, analogue, electronic or satellite, we give an analysis mistake searching for service at your residence, or agreed address, which will certainly include a full medical diagnosis of the system in place in an attempt to fix the issue, and also give recommendations on any kind of replacements where essential. 

We are happy to offer specialist and objective suggestions by telephone prior to seeing your property. Nonetheless, this advice undergoes the info you offer us at the time of call, and also can change upon a check out from an engineer. We are unable to supply set charge’s for any type of brand-new items or setups as these vary dependant on the residential or commercial property, signal and also type of installment needed. We do nevertheless, supply a base price for your info.
All quotations supplied are done so on a no commitment basis.

Same/Next Day Solution

We intend to visit your home within 24-48 hours of your reservation. Sadly, aspects out of our control may not make this possible. We will constantly endeavour to educate you at the earliest chance of where this might hold true.
Ace Aerials or it’s linked business will certainly not accept responsibility for loss of job or earnings if your visit needs to be re-arranged.

Copyright Legal Rights

All web content of this internet site, including graphics and also logo’s continue to be the building of Ace Aerials, and are not to be copied, replicated or distributed in entire or partially, without our prior written consent.

Product & Services

By booking an appointment with Ace Aerials or it’s associated business, as well as where the designer brows through your residential or commercial property, you accept any type of payments or estimate during your scheduling with our sales team. Failure to pay completely once the installation has been finished will lead to any kind of products or services provided being gotten rid of, and/or lawful court action.

All items remain the home of Ace Aerials until paid in full. We schedule the right to eliminate any products where this problem has been breached.

Where mentioned, the Company is Ace Aerials or it’s linked companies, and the Client is shall imply any person, firm or organisation that places an order with the business for products and/or services.

By authorizing the quote offered, you agree to the advice provided by the company, cost as well as the suitability, area & positioning of any equipment, as well as the terms of the business as laid out below.

By authorizing the invoice supplied, you consent to the advice given by the business, and the suitability, location & positioning of any tools fitted, and the regards to the business as laid out listed below. Furthermore, you consent to pay completely upon completion of any type of jobs executed, as agreed with the business.

All products and also services provided by the company undergo the conditions laid out listed below and will certainly be the basis of the contract in between the firm as well as the client.

All products offered by the business will certainly remain the property of the business until payment has actually been received completely. The consumer offers the firm irreversible access to the home at any moment to get rid of any type of goods supplied by the firm if payment has actually not been obtained in full, as laid out over.

The firm will certainly assess each job and also estimate for the work thought about to provide the very best high quality of function signals. A more analysis may be obtained on conclusion of the jobs as well as more referrals made where appropriate.

The firm, at its single discernment, gets the right to decrease any work regarded harmful.

At its single discernment, the firm may invoice the consumer for any jobs executed. All such invoices are purely internet and also unless agreed with the customer, schedule for payment within 7 days of date of invoice.

Any time estimated for shipment and/or installation is estimated as well as not ensured. The company can not be held responsible for hassle due to cancellation/postponement of the visit.

The business will ensure the following against defective product and also handiwork:

a) Satellite devices obtained by the business, and its setup, twelve months from the day of the billing, unless specified otherwise.
b) UHF TELEVISION & VHF FM tools received by the firm and its installment, twelve months from the day of the invoice, unless mentioned or else.

Any airborne installed in the loft will negatively influence the signal and reception received. Although the firm will certainly endeavour to increase the quality of reception obtained in these circumstances, it can not guarantee the arise from these setups.

The consumer might purchase an extended guarantee period in twelve monthly increments, up to an optimum of 36 months. The prolonged warranty will only cover the setup performed by the company, and also parts we provide, and also will be separate from the manufacturer’s service warranty on any equipment given.

The company can not ensure the top quality of reception in your area and gotten by our equipment or setup. Reception depends on numerous aspects out of the business’s control. Nevertheless, the firm will ensure the function received is as good as local factors permit at the time of installment.

Where digital signal gotten is below the levels recommended by the Codes of Method, however the client is satisfied with the setup and reception received, the firm can not be held responsible for the upkeep of these signals or quality under its regular warranty terms.

The business will not give guarantee or guarantee on any kind of tools supplied by the consumer as well as set up by the firm. Any further brows through from the business as a result of damaged equipment of the customers after installment might result in a diagnostics being required, which might sustain more expenses. This will certainly be talked about and agreed before the companies check out.

Any type of tools changed or repaired throughout the duration of the assurance, will remain in warranty from the date of the initial invoice.

This warranty/guarantee does not cover.

a) Reception quality and conditions altering which are outside the business manage, which may be yet not limited to, local buildings being erected, tree’s, cranes, maintenance of local transmitters, power cuts, lighting strikes/gale winds etc.
b) Movement or damage caused by winds in excess of 60mph.
c) Interference caused by local radio hams, citizen band radio, radar, electrical appliances or any other transmitting frequencies.
d) Any repair, upgrades or alterations carried out by persons other than those employed or instructed to do so by the company.
e) Retuning of receiving equipment due to alteration of channel frequencies.
f) Works carried out for the customer against the companies best recommendations, for example, installation of an aerial not suitable for the reception area.
The company will not be held liable for loss or damage caused by fire, theft, flood, riot, explosions, aircraft of items dropped there from, circumstances deemed as acts of god, lightning or damage beyond the suppliers reasonable control or acts from third parties, criminal or not. Installation faults will be rectified.
You must keep the invoice in the event of a claim and provide to the company upon the visit of one of its installation engineers. There may be a delay if this document is not provided.

Property Damage.

  • It is the customer’s duty to ensure suitable permission from the owner/landlord/agent/ organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property (such as fixings, holes etc) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.
  • By instructing the company to proceed with any works as agreed, it is thought by the company the customer has sought the necessary permission as set out above.
  • Where possible, the company will minimise the amount of fixings and holes required for the installation. In the unlikely event of property damage potentially caused by us, the customer must notify the company within seven days of the invoice, in writing to the companies Head Office (address overleaf).
    Reasonable opportunity must be provided by the customer to the company to inspect the alleged property damage prior to repairs being carried out. The company will not be held for any liability for such damage unless this condition has been met.
    In the unlikely event of a complaint made against the company, the customer must put their complaint in writing to the Head Office at Television Aerial Company ltd, Bourne House, 475 Godstone Road, Whyteleafe, Surrey, CR3 0BL at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter with seven days.
    Notice of right to cancel:.
    Your contract is with Television Aerial Company Ltd and your invoice number/job reference number is on your invoice.
    You have the right to cancel this contract if you wish, within seven calendar days starting on the day the Notice of Right to Cancel is issued as stated overleaf on your Estimate/invoice. Cancellation should be communicated in writing or by email to our head office or by email to enquiries@aerialforce.co.uk.
    Should you send your cancellation notice in writing via post, it is recommended you retain proof of postage by a certificate of posting, or recorded delivery slip.
    Notice of cancellation is deemed to be served as soon as it is posted/sent.
    Work carried out prior to the expiry of the cancellation period:.
    By signing a written estimate, you agree work will commence before the seven day cancellation period expires, and should you subsequently cancel in.
    accordance with your rights, you are advised that reasonable payment may be due for any work carried out.
  • Price Match/BEAT Guarantee:.
    Ace Aerials will beat the quoted price by another reputable RDI-LB registered Aerial company, providing the price installation is done on a ‘like for like’ basis. The original estimate must be presented to Ace Aerials prior to any works being carried out. We will not accept verbal estimates, or those presented after services have been rendered. We reserve the right to not price match/beat a competitors quotation should we not deem it an accurate reflection of the services and time required to complete the installation to a satisfactory level and standard. complete the installation to a satisfactory level and standard.
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